Privacy Policy

This Privacy Policy outlines how REVIEWHQ ("the Software," "we," "our") collects, uses, and shares personal information from users who use our platform. REVIEWHQ is a software designed to help local businesses enhance their online reputation through features such as review aggregation, automated review responses, review-request campaigns, analytics, and process automation. We comply with all applicable data-protection laws, including the GDPR and CCPA.

1. Personal Data We Collect

• Identifying and contact information: Name, email, IP address, phone, login credentials.
• Platform usage data: Review content, responses, analytics.
• Automation data: End-user names, emails, private feedback, public reviews, video testimonials.
• Browsing data: Cookies and usage details.
• AI data: Review text and AI-generated responses.

2. Purposes of Processing

Review aggregation, AI responses, campaigns, review sharing, analytics, and workflow automation.

3. Legal Basis

• Consent (for emails and AI).
• Contract performance.
• Legal obligation.
• Legitimate interests (service improvement and security).

4. User Rights (GDPR and CCPA)

Access, rectification, erasure, restriction, portability, and objection.

California users also have rights to know, opt-out, and non-discrimination.

5. Data Sharing

Shared only with service providers, integrations (Google, Facebook), and as legally required.

6. Data Security

Technical and organizational measures to protect data; no system is fully secure.

7. Retention

Data kept only as long as necessary or legally required.

8. Changes

We may update this policy and notify users by email or platform notice.

9. Contact

Questions: